Terms And Conditions

Terms and Conditions – Internet Gen

These Terms govern your use of the Internet Gen website and services. By signing up for or using our services, you agree to these Terms.

  1. Services Provided

Internet Gen provides the following services:

  • Satellite TV services
  • Broadband Internet services
  • Mobile connection solutions
  • Service packages combining any of the above

Service availability may vary depending on your location.

  1. Service Installation
  • Installation dates depend on technician availability.
  • Customers must ensure a safe and accessible space for installation.
  • Any additional equipment, upgrades, or special installation requirements may involve extra charges.
  1. Pricing and Billing
  • Monthly charges must be paid according to the billing cycle.
  • Pricing and service costs may change with prior notice to the customer.
  • Missed or late payments may result in service suspension or interruption.
  • Pricing is displayed on our website or provided during the service agreement.
  1. Equipment Ownership
  • Damaged, lost, or unreturned equipment may result in replacement or recovery charges.
  • Routers, TV boxes, modems, or other devices may remain the property of Internet Gen unless otherwise stated.
  1. Acceptable Use

Users must not:

  • Engage in illegal online activities
  • Distribute viruses, malware, or malicious software
  • Attempt to bypass, disrupt, or tamper with network security
  • Resell or redistribute services without written permission from Internet Gen

Violation of these rules may lead to suspension or termination of services.

  1. Cancellations & Refunds
  • Customers may cancel their services by providing written notice.
  • If applicable, refunds will be issued to the original payment method.
  • Installation fees, activation fees, or previously used service charges may not be refundable.
  1. Service Interruptions

Services may occasionally be affected by outages, weather conditions, network maintenance, upgrades, or third-party provider issues. Internet Gen is not liable for interruptions beyond reasonable control but will work to restore services as quickly as possible.

  1. Limitation of Liability

Internet Gen is not responsible for:

  • Data loss
  • Business interruption
  • Financial or indirect losses caused by service interruptions

Our liability, if any, is limited to the amount paid for the service during the billing period in which the issue occurred.

  1. Changes to Terms

Internet Gen may update or modify these Terms at any time. Any changes will be posted on our website and will become effective immediately upon posting.

  1. Contact Information

For questions or concerns regarding these Terms, please contact:

📞 +1 (888) 524-5813

📧 support@internetgen.us

📍 11390 Brydan St #15, Taylor, MI 48180, United States